Top news
- Oasis resale U-turn as Twickets lowers fee after criticism
- Millions to get cost of living payments this winter as scheme extended
- O2 Priority customers fume as Greggs perk scaled back
- Major bank to let first-time buyers borrow up to 5.5 times salary
Essential reads
- 'This job has saved lives': What's it like selling the Big Issue
- Eyewatering rate hike awaiting anyone coming off a five-year fixed
Tips and advice
- Money Problem:'My dog died but my insurance are still demanding whole year's policy payment'
- Treat savings like monthly bill, says savings guru
- Young people doing 'big no-no' with holiday money - here are the golden rules
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Oasis resale U-turn as Twickets lowers fee amid criticism
Twickets has announced it is lowering its charges after some Oasis fans had to pay more than £100 in extra fees to buy official resale tickets.
The site is where the band themselves is directing people to buy second-hand tickets for face value - having warned people against unofficial third party sellers like StubHub and Viagogo.
One person branded the extra fees "ridiculous" (see more in 10.10 post), after many people had already been left disappointed at the weekend when Ticketmaster's dynamic pricing pushed tickets up by three times the original advertised fee.
Twickets said earlier that it typically charged a fee of 10-15% of the face value of the tickets.
But it has since said it will lower the charge due to "exceptional demand" from Oasis fans - taking ownership of an issue in a way fans will hope others follow.
Richard Davies, Twickets founder, told the Money blog: "Due to the exceptional demand for the Oasis tour in 2025, Twickets have taken the decision to lower our booking fee to 10% and a 1% transactional fee (to cover bank charges) for all buyers of their tickets on our platform. In addition we have introduced a fee cap of £25 per ticket for these shows. Sellers of tickets already sell free of any Twickets charge.
"This ensures that Twickets remains hugely competitive against the secondary market, including sites such as Viagogo, Gigsberg and StubHub.
"Not only do these platforms inflate ticket prices way beyond their original face value but they also charge excessive booking fees, usually in the region of 30-40%. Twickets by comparison charges an average fee of around 12.5%"
The fee cap, which the Money blog understands is being implemented today, will apply to anyone who has already bought resale tickets through the site.
Mr Davies said Twickets was a "fan first" resale site and a "safe and affordable place" for people to trade unwanted tickets.
"The face value of a ticket is the total amount it was first purchased for, including any booking fee. Twickets does not set the face value price, that is determined by the event and the original ticketing company. The price listed on our platform is set by the seller, however no one is permitted to sell above the face-value on Twickets, and every ticket is checked before listing that it complies with this policy," he said.
Meanwhile, hundreds of people have complained to the regulator about how Oasis tickets were advertised ahead of going on sale.
The Advertising Standards Authority said it had received 450 complaints about Ticketmaster adverts for the gigs.
Someexpressed their anger on social media, as tickets worth £148 were being sold for £355 on the site within hours of release, due to the "dynamic pricing" systems.
A spokesperson from ASA said the complainants argue that the adverts made "misleading claims about availability and pricing".
They added: "We're carefully assessing these complaints and, as such, can't comment any further at this time.
"To emphasise, we are not currently investigating these ads."
Ticketmaster said it does not set prices and its website says this is down to the "event organiser" who "has priced these tickets according to their market value".
Forget O2 Priority - here's how else you can get free or cheap Greggs
We reported earlier that anyone with O2 Priority will have their free weekly Greggs treats replaced by £1 monthly Greggs treats - see 6.21am post.
But did you know there are loads of other ways to get food from the nation's most popular takeaway for free or at a discount?
Freebies
Downloading the Greggs app is a good place to start - as the bakery lists freebies, discounts and special offers there regularly.
New users also get rewards just for signing up, so it's worth checking out.
And there's a digital loyalty card which you can add virtual "stamps" to with each purchase to unlock discounts or other freebies.
Vodafone rewards
Seriously begrudged Virgin Media O2 customers may want to consider switching providers.
The Vodafone Rewards app, VeryMe, sometimes gives away free Greggs coffees, sausage rolls, sweet treats and more to customers.
Monzo
Monzo bank account holders can grab a sausage roll (regular or vegan), regular sized hot drink, doughnut or muffin every week.
Birthday cake
Again, you'll need the Greggs award app for this one - which will allow you to claim one free cupcake, cream cake or doughnut for your birthday each year.
Octopus customers
Octopus Energy customers with smart meters can claim one free drink each week, in-store from Greggs (or Caffè Nero).
The Greggs freebie must be a regular size hot drink.
Make new friends
If you're outgoing (and hungry), it may be worth befriending a Greggs staff member.
The staff discount at Greggs is 50% on own-produced goods and 25% off branded products.
DIY
If you aren't already aware, Iceland offers four Greggs sausage rolls in a multi-pack for £3.
That means, if you're happy to bake it yourself, you'll only be paying 74p per sausage roll.
Millions to get cost of living payments this winter as scheme extended
Millions of Britons could receive extra cash to help with the cost of living this winter after the government extended the Household Support Fund.
A £421m pot will be given to local councils in England to distribute, while £79m will go to the devolved administrations.
The fund will now be available until April 2025 having been due to run out this autumn.
Councils decide how to dish out their share of the fund but it's often via cash grants or vouchers.
Many councils also use the cash to work with local charities and community groups to provide residents with key appliances, school uniforms, cookery classes and items to improve energy efficiency in the home.
Chancellor Rachel Reeves said: "The £22bn blackhole inherited from the previous governments means we have to take tough decisions to fix the foundations of our economy.
"But extending theHousehold Support Fund is the right thing to do - provide targeted support for those who need it most as we head into the winter months."
The government has been criticised for withdrawing universal winter fuel payments for pensioners of up to £300 this winter - with people now needing to be in receipt of certain means-tested benefits to qualify.
People should contact their local council for details on how to apply for the Household Support Fund - they can find their councilhere.
Lloyds banking app goes down leaving customers unable to see transactions
Lloyds Bank app appears to have gone down for many, with users unable to see their transactions.
Down Detector, which monitors site outages, has seen more than 600 reports this morning.
It appears to be affecting online banking as well as the app.
There have been some suggestions the apparent issue could be due to an update.
Another disgruntled user said: "Absolutely disgusting!! I have an important payment to make and my banking is down. There was no warning given prior to this? Is it a regular maintenance? Impossible to get hold of someone to find out."
A Lloyds Bank spokesperson told Sky News:"We know some of our customers are having issues viewing their recent transactions and our app may be running slower than usual.
"We're sorry about this and we're working to have everything back to normal soon."
Official Oasis resale site slammed for 'ridiculous' added fees
We had anger of unofficial resale prices, then Ticketmaster's dynamic pricing - and now fees on the official resale website are causing consternation among Oasis fans.
The band has encouraged anyone wanting resale tickets to buy them at face value from Ticketmaster or Twickets - after some appeared for £6,000 or more on other sites.
"Tickets appearing on other secondary ticketing sites are either counterfeit or will be cancelled by the promoters," Oasis said.
With that in mind, fans flocked to buy resale tickets from the sites mentioned above - only to find further fees are being added on.
Mainly Oasis, a fan page, shared one image showing a Twickets fee for two tickets as high as £138.74.
"Selling the in demand tickets completely goes against the whole point of their company too… never mind adding a ridiculous fee on top of that," the page shared.
Fan Brad Mains shared a photo showing two tickets priced at £337.50 each (face value of around £150, but increased due to dynamic pricing on Saturday) - supplemented by a £101.24 Twickets fee.
That left him with a grand total of £776.24 to pay for two tickets.
"Actually ridiculous this," hesaid on X.
"Ticketmaster inflated price then sold for 'face value' on Twickets with a £100 fee. 2 x £150 face value tickets for £776, [this] should be illegal," he added.
Twickets typically charges between 10-15% of the ticket value as its own fee.
We have approached the company for comment.
Separately, the government is now looking at the practice of dynamic pricing - and we've had a response to that from the Competition and Markets Authority this morning.
It said: "We want fans to get a fair deal when they go to buy tickets on the secondary market and have already taken action against major resale websites to ensure consumer law is being followed properly.
"But we think more protections are needed for consumers here, so it is positive that the government wants to address this. We now look forward to working with them to get the best outcomes for fans and fair-playing businesses."
Consumer protection law does not ban dynamic pricing and it is a widely used practice. However, the law also states that businesses should not mislead consumers about the price they must pay for a product, either by providing false or deceptive information or by leaving out important information or providing it too late.
Oil price dips - as Rightmove shares soar 24%
By James Sillars, business reporter
It's a false start to the end of the summer holidays in the City.
While London is mostly back at work, trading is fairly subdued due to the US Labor (that's labour, as in work) Day holiday.
US markets will not open again until Tuesday.
There's little direction across Europe with the FTSE 100 trading nine points down at 8,365.
Leading the gainers was Rightmove - up 24%. The property search website is the subject of a possible cash and shares takeover offer by Australian rival REA.
The company is a division of Rupert Murdoch's News Corp.
One other point to note is the continuing fluctuation in oil prices.
Brent crude is 0.7% down at the start of the week at $76.
Dragging the cost lower is further evidence of weaker demand in China.
Rightmove takeover? Australian group mulling £4bn move
Australia's REA Group is considering a takeover of Rightmove, in a deal which could be worth about £4.36bn.
REA Group said in a statement this morning there are "clear similarities" between the companies, which have "highly aligned cultural values".
Rightmove is the UK's largest online property portal, while REA is Australia's largest property website.
It employs more than 2,800 people and is majority-owned by Rupert Murdoch's News Corp,.
REA Group said: "REA sees a transformational opportunity to apply its globally leading capabilities and expertise to enhance customer and consumer value across the combined portfolio, and to create a global and diversified digital property company, with number one positions in Australia and the UK.
"There can be no certainty that an offer will be made, nor as to the terms on which any offer may be made."
Rightmove has been approached for comment.
Major bank to let first-time buyers borrow up to 5.5 times salary
A major lender has announced it will allow first-time buyers to borrow up to five-and-a-half times their income in a bid to help more people onto the property ladder.
Lloyds says it has increased its max loan-to-income ratio from 4.49 as the situation is "tough right now" for first-time house hunters.
It means buyers with a household income of £50,000 and a 10% deposit may be able to borrow £275,000 - up from £224,500 at the previous rate.
To qualify, borrowers have to apply for a first-time buyer mortgage with Lloyds or sister bank Halifax, have a total household income of at least £50,000 and a minimum 10% deposit, and not be using shared ownership or shared equity schemes. Normal affordability checks also apply.
Andrew Asaam, homes director at Lloyds Banking Group, said: "Getting the keys to a first home is a big deal, but it's tough right now.
"Aspiring homeowners have been struggling with house prices rising faster than their wages. They need to save for a deposit, keep up with rent, and choose the right mortgage."
Meanwhile, the National Association of Estate Agents' Propertymark president Toby Leek said it was "encouraging" to see banks offering more help to first-time buyers.
Inflated Oasis tickets 'utterly depressing' - government promises review of dynamic pricing
The government has promised to look into dynamic ticket pricing, after the cost of tickets for the Oasis reunion tour more than doubled while on sale.
Culture Secretary Lisa Nandydescribed the selling of inflatedOasistickets as "incredibly depressing" as she said surge pricing would be included in a government review of the secondary gig sales market.
On Saturday, fans of the world-famous bandsat in virtual queues for hours hoping to get their hands on ticketsto one of the reunion shows next year.
However, when they got through the two queues and lengthy waits, many were met with ticket prices far higher than face value.
Ex footballer Stan Collymore perfectly summed up what was going on...
Someexpressed their anger on social media, as tickets worth £148 were being sold for £355 on Ticketmaster within hours of release, due to the dynamic pricing systems.
Speaking over the weekend, Ms Nandy announced that such issues, as well as the "technology around queuing systems which incentivise it", would be looked into in an upcoming government consultation.
She said: "After the incredible news of Oasis's return, it's depressing to see vastly inflated prices excluding ordinary fans from having a chance of enjoying their favourite band live.
"This government is committed to putting fans back at the heart of music.
"So we will include issues around the transparency and use of dynamic pricing, including the technology around queuing systems which incentivise it, in our forthcoming consultation on consumer protections for ticket resales."
Ticketmaster has been approached for comment.
Some have questioned why Oasis did not prevent dynamic pricing being used, given their statement that tickets sold above face value on unofficial resale sites could be voided.
It's unclear how these tickets could be voided and similar threats by Taylor Swift did not materialise.
With face value resale tickets likely to be in short supply, some will inevitably consider paying inflated prices on sites like Viagogo.
If you do consider this route, do your research - including looking at the reviews of the site you're on. If you still decide to proceed, you should consider using a credit card as this would give you S75 refund right if anything went wrong.
It's also highly likely that any tickets sold on social media are fakes.
A few months ago we examined why concert ticket prices had rocketed in recent years - it's well worth five minutes of your morning...
O2 Priority customers fume as Greggs perk scaled back
One of the most popular rewards with O2 Priority is being axed - and it hasn't gone down well.
Customers of Virgin Media O2 get a range of rewards from cheaper Pizza Express to buy one, get one free at pubs chains like Ember Inns or Sizzling Pubs on Thursdays.
They also get a free coffee each week from Greggs, plus a complementary breakfast roll, sausage roll, or vegan sausage roll on Friday or Saturday mornings.
But the Greggs offer ends - or is being significantly cut back - on 12 September.
Instead customers will be able to get a hot drink for £1 every month between 7am and 11.30am.
They'll also have access to one savoury item a month - but only after 11.30am, so they can't get the treats together.
One upside is that the latter won't be limited to sausage rolls or breakfast rolls - it's open to a wider selection from the menu.
A statement on the O2 Priority app promises greater variety in Greggs rewards: "We know how loved the Greggs rewards are, so we've taken our members' feedback on board before making any changes. That's why our new ones give you even more choice, and allow more people to grab savings at Greggs every month."
The free coffee perks has been going for more than a decade - before Greggs it was via Caffe Nero.
Some on social media suggested the company was "BSing" customers with its explanation.
Here's a selection of feedback we found...
Simon Elliott wrote: "As if O2 Priority are trying to claim people would rather pay £1 for a Greggs snack once a month than receive a free coffee and bacon sandwich every week..."
Rich Carpenter said: "@O2can you explain how removing the Greggs priority reward was consulted with your customers. It's a dramatic reduction and genuinely the only reason I'm an O2 customer."
Bex tweeted: "Was already planning to leave O2 when my contract runs out at the end of the month but taking away the free Greggs has really been the final nail in the coffin."
Andy Fraser wrote: "O2 ruining my week by wrecking the Greggs priority reward."
Harry added: "O2 Priority changing their Greggs hot drink reward from once a day to once a month, I just fell to my knees."
