Stripe | Online-Bezahldienst und weltweiter Zahlungsdienstleister (2024)

FAQs

How do you win every Stripe dispute? ›

Sometimes you might see a charge on your bank statement saying 'STRIPE'. In most cases it is possible that you've purchased something from a business that uses Stripe to process their payments and the business name itself wasn't reflected correctly on your bank statement.

You can see a detailed list of all disputed payments on the Disputes tab of the Payments page in your Dashboard. To review or respond to a dispute, open its details page by selecting it in the list. You can also use Fraud Stripe Apps to automate dispute management and handle chargebacks.

Your SSN is for identity verification ONLY; Stripe is federally required to officially know someone connected to the account. Sometimes Stripe may ask for your full SSN, other times all that is needed is the last 4 digits. Your information is secure, and Givebacks doesn't access or store it.

In most cases, yes. If you submitted evidence before the deadline, and the customer withdrew the dispute while it was still open, the card issuer should eventually return a win result on that dispute.

The issuer's decision is final and cannot be appealed or challenged. Some card networks feature a dispute lifecycle phase called "arbitration" in which a loss can be appealed (for a substantial card network fee), but Stripe does not currently support this.

Disputing a purchase made through Stripe involves contacting the business first to resolve the issue amicably. If the business is unresponsive or unsatisfactory, the customer can contact their bank to file a dispute.

Reasons for blocked bank accounts

To comply with these Rules, Stripe blocks certain bank accounts until we can confirm that the issue causing the returns has been resolved. In addition to ensuring compliance with the NACHA rules, this process helps businesses reduce fraud and avoid repeated dispute and return fees.

Does Stripe have permission to debit my account? As noted in section C9 of the Stripe Services Agreement, you agree to allow us to debit funds from your bank account to cover amounts you owe to Stripe, including negative balances on your Stripe account.

Can Stripe payments be reversed? ›

You can use Reverse on a payment if you posted the wrong amount and need to "undo" the posting, then re-post the correct amount. You can also use Reverse to return the full payment amount back to the guest credit card.

Stripe offers you the ability to refund a customer charge, be it in full or a partial amount of the original charge. Learn how to issue a refund from your Stripe Dashboard, how long refunds can take to reach your customers, what to do if a refund is not received as expected, and more below.

Stripe maintains a PCI DSS Level 1 standing, which is the highest security level a payment processor can hold. In less technical terms, Stripe offers bank-grade security and encryption when storing credit cards on their servers.

Is my financial account information safe? We maintain organizational, technical, and administrative measures designed to protect financial account information against unauthorized access, destruction, loss, alteration, or misuse.

It is accredited by the Better Business Bureau (BBB) and maintains an A+ rating. Stripe offers a global payment system that can accept more than 135 currencies with transparent pricing and discounts for high-volume merchants.

Provide evidence: Gather as much evidence as possible to support your case, such as proof of delivery or customer communication. Provide any relevant evidence to PayPal. Be concise and clear: When submitting your response, be concise and clear about why you believe the chargeback is invalid.

Excessive dispute activity

The credit card processing industry standard recognizes dispute activity above 0.75% as excessive, but other factors, such as a sudden spike or steep upward trend can trigger placement in a monitoring program before dispute activity reaches the 0.75% threshold.

You can initiate Instant Payouts either manually through the Stripe Dashboard or programmatically using the Stripe APIs. From the Home or Balances tab, click Pay out funds to check your available balance. If you're eligible for Instant Payouts and have a positive balance, select a Standard or Instant manual payout.