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The latest reports from users having issues in Albuquerque come from postal codes 87198, 87107, 87121, 87114 and 87111.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
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Problems in the last 24 hours in Albuquerque, New Mexico
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Albuquerque and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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Wi-fi (12%)
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TV (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map Near Albuquerque, Bernalillo County, New Mexico
The most recent Comcast Xfinity outage reports came from the following cities:Albuquerque.
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| City | Problem Type | Report Time |
|---|---|---|
 Albuquerque | Internet | |
| Albuquerque | Internet | |
| Albuquerque | Wi-fi | |
| Albuquerque | Internet | |
| Albuquerque | Internet | |
| Albuquerque | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Albuquerque, New Mexico
Latest outage, problems and issue reports in Albuquerque and nearby locations:
- NewMexicoNomad (@505Nomad) reported fromCorrales, New Mexico
@GiraffesInc @Xfinity I don't have internet. Not paying for a service I don't have. CenturyLink is no better. The crushed box down the road is now in a body bag...they never repaired it. It has been over a month since I reported it.
- Kelsey (@kelsey__fitz) reported fromAlbuquerque, New Mexico
I shouldn’t have to call for support for an issue four times before that issue is resolved. It’s crazy that you can’t provide your customers with the service they pay for. @comcastcares I’m ready to switch to a different provider.
- Chris Brooks (@Chrispysig) reported fromAlbuquerque, New Mexico
.@comcastcares @Xfinity y’all really need to figure these outages out. Lost almost an entire day of productivity without service... again- 3rd time this month!!
- NewMexicoNomad (@505Nomad) reported fromCorrales, New Mexico
@ChrizteeNurse @Xfinity I can, but the data charges will be outrageous due to the photo/video files. I am also not great with one finger typing. The work around solutions are limping at best...face plant at worst.
- Clifton Chadwick (@Kokopele1) reported fromAlbuquerque, New Mexico
So, apparently @Comcast has closed their server. Little did all those employers scared we'd shirk while #WorkingatHome know @Xfinity would be our legitimate excuse.I want a suspension of payments until service returns.
- Kelsey (@kelsey__fitz) reported fromAlbuquerque, New Mexico
@WhatTheQuel @Xfinity I got a $10 credit towards my bill and “assurance” that’s the problem is solved. I’m not so sure it is. Im not very happy with them.
- Martha Farfan (@Martha_Anita) reported fromAlbuquerque, New Mexico
@Xfinity so now I’m in your chat to you again waiting. I am 17th in line. This is the absolute poorest customer service!!!!! You sure do take out that 60 bucks from my account on time. But offer sh*tty service!!!!!
- Martha Farfan (@Martha_Anita) reported fromAlbuquerque, New Mexico
@Xfinity I logged into my account for additional support. The only option is via chat. Once I was finally “transferred“ to tech-support I was told to unscrew my coacts cable and then unplug my modem. Which caused me to lose the chat box. Did the person reach out to me? NOPE!!
- Dan Webster (@RevWeb) reported fromAlbuquerque, New Mexico
@comcastcares Why does my internet keep going down? In Downtown Albuquerque. Like every 30-45 mins.
- llj (@LLJ90806) reported fromAlbuquerque, New Mexico
Come on @comcast get your sh*t together and stop going down every 10 min. Wtd
- Kayy (@kayyvazx) reported fromAlbuquerque, New Mexico
Hey @comcastcares @Xfinity I’m lucky enough to still have my job, but thanks to an outage with NO information about it & NO way to get in touch with a human, I CANT WORK.
- Cynthia Nagle (@cynthianagle) reported fromAlbuquerque, New Mexico
@comcast See my reply in this thread. Also, we were notified that the outage was over about AN HOUR AFTER we found that service was restored. Please do better, @comcast @Xfinity.
- Jenjenburque ...gomez schoenholzer (@schoenhol) reported fromAlbuquerque, New Mexico
@FBIAlbuquerque The crime here is getting so bad. Someone robbed a mailman too. Yikes. ID theft oh boy. It sucks I have I'd theft too. Verizon breached at my old house and Xfinity
- charles solo🏁 (@ichuck82) reported fromAlbuquerque, New Mexico
@Xfinity I need some support for my work at home situation. First call I was hung up on by your system then I’ve called back a second time.
- Ivey McClelland 😷😷😷😷😷 (@iveyjanette_207) reported fromAlbuquerque, New Mexico
@ForzaCorrado What a garbage channel compared to Spectrum Sports Net(the Lakers) and SportsnetLA(Dodgers) and FS West/Prime Ticket(Clippers,Angels,Kings,Ducks). NBC/Comcast should be ashamed of themselves.
- Kelsey (@kelsey__fitz) reported fromAlbuquerque, New Mexico
It sucks paying @Xfinity so much money per month so awful service. I shouldn’t be losing this money every month for something that doesn’t even work.
- Martha Farfan (@Martha_Anita) reported fromAlbuquerque, New Mexico
@Xfinity I have been trying for days to get tech support for my internet service. 1-800-Xfinity Phone number is useless. Once you unplug your modem as directed there is no opportunity to get further assistance.
- NewMexicoNomad (@505Nomad) reported fromCorrales, New Mexico
@PFlowerstone @Xfinity I am livid. No communication. They didn't mention 2 weeks of waiting when I set up service 2 weeks ago. Now there is no way to know when I will have internet. I am getting apologies, but no appt or problem solving. Exasperated.
- Kelsey (@kelsey__fitz) reported fromAlbuquerque, New Mexico
Getting a hold of @Xfinity support is a pain in the ***. Thank you for putting my job in jeopardy by not have a reliable network.
- Kelsey (@kelsey__fitz) reported fromAlbuquerque, New Mexico
@comcastcares your services don’t work and it’s absolutely insane. I pay you so much a month so that I am able to do my job and you can’t even send me the service I pay for.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Aspen 🐇 (@benimarus8inch) reported
@Lyle2K__ @Leoventura31 @idek_tbh3 If you have Comcast which has Disney Channel. I have Verizon that doesn't have Disney Channel but I know where Disney Channel is but you don't...that's very telling. You literally told me you're clueless. Because what Verzion is known for is phone related issues rather than cable
- 𝕄𝕚𝕔𝕙𝕒𝕖𝕝 (@woodericenmyvns) reported
Hey @comcast @Xfinity @XfinitySupport I have now ordered the XB8 modem 5 times since April and all 5 times I have received an XB7. This is absolutely atrocious customer service. I just don’t understand how you can launch a product and not have the inventory to supply us.
- whorchata (@tomnooksbb2) reported
I just had the WORST customer service from @Xfinity and it ruined my day.
- PaisliePanda (@PaisliePanda) reported
@fredlalas @Xfinity It truly is and she's been pushed around for years - essentially being black listed by the company for her address and stating flat out that they're not going to service unless we go in person. What it do, baby? After 3,000 miles of traveling I can't wait to get this fixed 😎
- Carver Koch (@Carvernicus) reported
@JS_72020 Mixed. I moved and had to switch to WOW/RCN to not pay for a new line. Service has been pretty decent with some periods of VERY slow internet and one or two periods of no internet in just the couple months I’ve used them. Didn’t happen near at the same rate as with Comcast.
- Jay Dilks (@DilksJay) reported
@plantmath1 A better fit would be Comcast. Live TV + whatever anyone wants to layer on top. Never send a truck again to install a box. Customer can go to Wal-Mart at 2 AM and be a customer an hour later. No technician involved.
- Sergio (@Sargis1979) reported
@yogurtboy @Xfinity Paul, I take it you work for Comcast or I mean Xfinity as a network engineer? The difference in speed between IPv4 vs IPv6 is very small. Not everyone uses it, & you're paying $3,600 a yr for internet service LOL. You see where I'm going with this?
- whorchata (@tomnooksbb2) reported
@Xfinity I will call back after work to try and explain again my problem, talking to a supervisor would be ideal
- Roastin’ Bones (@fertile_lover) reported
Sir, I pride myself not only on a strong work ethic but a robust moral compass as well. I can assure you I would never find myself at the employ of a company that throttles connection speeds, and I resent your insinuating Comcast/Xfinity engages in such lecherous behavior.
- Joan fox (@jfpets) reported
@cardseers Hope Comcast does not cut it off w line problems
