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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 128,774 ratings
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Problems in the last 24 hours in Cupertino, California
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Cupertino and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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Wi-fi (12%)
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TV (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map Near Cupertino, Santa Clara County, California
The most recent Comcast Xfinity outage reports came from the following cities:San Jose, Palo Alto, Sunnyvale, Los Altos, Santa Clara, Mountain View, Redwood City, Milpitas, Fremont and Portola Valley.
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| City | Problem Type | Report Time |
|---|---|---|
 San Jose | Internet | |
| Palo Alto | Wi-fi | |
| San Jose | TV | |
| San Jose | Internet | |
| San Jose | Internet | |
| Sunnyvale | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Cupertino, California
Latest outage, problems and issue reports in Cupertino and nearby locations:
- OP Choudhary (@OPChoudhary7) reported fromSan Jose, California
@day_dree @Xfinity @comcast That sucks. The internet provider choices have reduced or ended altogether in last many years. If Comcast has wireless backup connection, please ask for that. They generally have it for business account. We have it for AT&T. Comcast also have this option.
- Mark Costa (@markcosta) reported fromMenlo Park, California
@comcastcares - service down just before 9 AM on a distance learning school day :(
- Arun Garg (@arungarg) reported fromCupertino, California
My Xfinity phone at home does not work for past 3 months. Tried support through chat, phone and they just reset the modem and then disappear and will not allow me to move to next step of saying it still did not fix it. Now trying through the Comcast tweet @comcastcares
- Candice (@Cancam44) reported fromPalo Alto, California
@RickFrenkel @TiVo I have problems with my remote from Comcast! Only some of the buttons work. Maybe it’s my house, lol.
- summerstina ☀️ (@sharkstina) reported fromSanta Clara, California
I’ve spent 3+ hours on the phone with people at Xfinity trying to figure out wtf happened to my hockey channels and nobody can fix it and at this point I don’t know whether to cry, scream, or laugh because life is just throwin me a whole lotta lemons these days 😭
- Tyler Vierra (@DudeItsTyTy) reported fromSan Jose, California
@Xfinity customer support is the biggest joke.
- Gxno 3∅∅∅⚡ BLM✊🏾✊🏿 (@GxnocideOG) reported fromSan Jose, California
Yo Goonies, unfortunately we got a problem, xfinity has a power outage in my area since like at 12 pm pst and my **** still isn't back on. Most likely there will be a stream most likely way later tonight, I doubt anytime sooner. See yall when I see yall.
- Brandon Figueroa (@jettaboi) reported fromSunnyvale, California
Never experienced **** like this till i got @Xfinity WiFi. Got WiFi with #Xfinity on Sunday & and I regret it already. SMFH
- Bryan Taylor Panuco (@posh_papi) reported fromSan Jose, California
Has anyone else’s Xfinity internet been down all day ??
- Nik Kalyani 🛠 (@techbubble) reported fromMountain View, California
@shanselman I showed my kids how to use their phone hotspot if there is any issue with the primary WiFi. Seems to have worked on the one occasion there was a Comcast outage.
- Katharine Berry (@KatharineBerry) reported fromRedwood City, California
It would be nice if, when Comcast is scheduling maintenance, I would find out about it *before* my internet connection goes down.
- Arun Gupta (@arungupta) reported fromSan Jose, California
@comcast @comcastcares why does peaco*ck service takes up to a minute, mostly kore than that, to load any channels?
- W.A.P. the Killers of Breonna Taylor ✊🏾 (@gabesies) reported fromSan Jose, California
Hi Twitter! Does anyone know anything about WI-FI Home networks? I NEED to make sure mine is private and no idea what to do. Someone tried to access my network or may have and I am legit freaking out. #Help #XFINITY #ComcastHelp
- Nills Franssens (@NillsF) reported fromSanta Clara, California
@Xfinity is it just me or is there an outage in the Santa Clara / San Jose area? My modem cannot get a fix on a downstream channel.
- Dustin Hodges (@dustinmhodges) reported fromSan Jose, California
@Xfinity how do I get updates on the outage? You just tell me “it will working ASAP” which is kind of an obvious statement. Any way a human can give me an ETA so I can give my human team workers an ETA? ASAP is not really a great answer.
- KK LaFournaise (@KK_LaFournaise) reported fromSaratoga, California
Day 4 of NO POWER and NO clear consistent communication from @PGE4Me now communities around our home are being evacuated from fires and without power our @Comcast @Xfinity WiFi doesn’t work, we rely on unstable cell phones w/ 1-2 bars. #poweroutage #lomaprieta #losgatos95033
- Pietro Dova (@pdova) reported fromMenlo Park, California
@comcastbusiness Hopeless. Posted on FB about a billing issue. 4 different people responding that they would take charge & keep me posted. Every single one gone dark after posting a public reply just to make Comcast look “better”. Doesn’t work that way. Comcast sucks.
- SouloAscian (@Le_Hyro) reported fromSan Jose, California
Internet down AGAIN. It wouldn’t be as annoying if I knew when it happens, but it seems to be random and sporadic, at least once a week. I pretty much expect it now from @comcast - but not knowing when is what sucks
- OP Choudhary (@OPChoudhary7) reported fromSan Jose, California
@day_dree @Xfinity @comcast Please get wireless backup connection as well. AT&T and Comcast both have this option. We dropped Comcast and switched to AT&T in April. Comcast downtime is pathetic. Every month, at least once we had multiple hours outage.
- ꪑꪖꪑꪖ $ꪖꪀꪀꪖ (@shawty_lo4) reported fromSan Jose, California
@Xfinity every time they say someone is going to call me NO ONE EVER DOES. **** your stupid *** company.
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Aspen 🐇 (@benimarus8inch) reported
@Lyle2K__ @Leoventura31 @idek_tbh3 If you have Comcast which has Disney Channel. I have Verizon that doesn't have Disney Channel but I know where Disney Channel is but you don't...that's very telling. You literally told me you're clueless. Because what Verzion is known for is phone related issues rather than cable
- 𝕄𝕚𝕔𝕙𝕒𝕖𝕝 (@woodericenmyvns) reported
Hey @comcast @Xfinity @XfinitySupport I have now ordered the XB8 modem 5 times since April and all 5 times I have received an XB7. This is absolutely atrocious customer service. I just don’t understand how you can launch a product and not have the inventory to supply us.
- whorchata (@tomnooksbb2) reported
I just had the WORST customer service from @Xfinity and it ruined my day.
- PaisliePanda (@PaisliePanda) reported
@fredlalas @Xfinity It truly is and she's been pushed around for years - essentially being black listed by the company for her address and stating flat out that they're not going to service unless we go in person. What it do, baby? After 3,000 miles of traveling I can't wait to get this fixed 😎
- Carver Koch (@Carvernicus) reported
@JS_72020 Mixed. I moved and had to switch to WOW/RCN to not pay for a new line. Service has been pretty decent with some periods of VERY slow internet and one or two periods of no internet in just the couple months I’ve used them. Didn’t happen near at the same rate as with Comcast.
- Jay Dilks (@DilksJay) reported
@plantmath1 A better fit would be Comcast. Live TV + whatever anyone wants to layer on top. Never send a truck again to install a box. Customer can go to Wal-Mart at 2 AM and be a customer an hour later. No technician involved.
- Sergio (@Sargis1979) reported
@yogurtboy @Xfinity Paul, I take it you work for Comcast or I mean Xfinity as a network engineer? The difference in speed between IPv4 vs IPv6 is very small. Not everyone uses it, & you're paying $3,600 a yr for internet service LOL. You see where I'm going with this?
- whorchata (@tomnooksbb2) reported
@Xfinity I will call back after work to try and explain again my problem, talking to a supervisor would be ideal
- Roastin’ Bones (@fertile_lover) reported
Sir, I pride myself not only on a strong work ethic but a robust moral compass as well. I can assure you I would never find myself at the employ of a company that throttles connection speeds, and I resent your insinuating Comcast/Xfinity engages in such lecherous behavior.
- Joan fox (@jfpets) reported
@cardseers Hope Comcast does not cut it off w line problems
