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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 128,774 ratings
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Problems in the last 24 hours in Palatine, Illinois
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Palatine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (60%)
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Wi-fi (12%)
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TV (12%)
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Total Blackout (8%)
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E-mail (7%)
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Phone (2%)
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Live Outage Map Near Palatine, Cook County, Illinois
The most recent Comcast Xfinity outage reports came from the following cities:Elk Grove Village, Chicago, Mount Prospect, Schaumburg, Park Ridge, Cary, Bensenville, Bloomingdale, Fox River Grove, Bartlett, Wheeling, Libertyville, Mundelein, Arlington Heights and Hoffman Estates.
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| City | Problem Type | Report Time |
|---|---|---|
 Elk Grove Village | ||
| Chicago | Internet | |
| Chicago | Wi-fi | |
| Chicago | Internet | |
| Chicago | Internet | |
| Chicago | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Palatine, Illinois
Latest outage, problems and issue reports in Palatine and nearby locations:
- Julie G (@julieofthewolfs) reported fromChicago, Illinois
Hey @comcast if you remove @WGNNews @WGNTV from my channel options I am 100000000% leaving your service.
- Scott Deady (@scott_deady) reported fromChicago, Illinois
@Xfinity you’re a joke. Couldn’t pay more for service and can’t get a person on the phone for over an hour after my on site visit today did nothing. Can’t even get to someone to cancel.
- MichaelAngelo Ortega (@_djmikeyo) reported fromRoselle, Illinois
@jpimentel920 @Xfinity The worst! That’s why I switched to @TMobile
- Bradley Laborman (@BradmanTV) reported fromChicago, Illinois
Don’t let them fool you @RCNconnects is just as bad as @Xfinity
- Scott Deady (@scott_deady) reported fromChicago, Illinois
@Xfinity @SNFonNBC What’s happening in the game? Can’t get it and can’t get anyone to answer the phone. Please tweet updates as my cell service is through @Verizon (thankfully).
- Tankboy (@tankboy) reported fromChicago, Illinois
My internet’s been down all day and doesn’t appear to be coming back anytime soon (and @Xfinity in Chicago is stubbornly evasive about the source of the issue). But these are the days I’m glad I still stubbornly own tons of Blu-rays, DVDs, and VHS tapes. Physical media FTW!
- Scott Deady (@scott_deady) reported fromChicago, Illinois
@Xfinity Watch now on what? My service I pay for won’t work and I can’t get to a person
- character actress georgie rae (@georgie_rae_) reported fromChicago, Illinois
my wifi is down again 🤪 xfinity i want a discount on my bill
- James Royse (@realpostaljim) reported fromBuffalo Grove, Illinois
@Xfinity can I have the address to send the court case. It will help you and me, otherwise I’ll just send it to the store
- CATCH IT! 🤭 (@ceo__cee) reported fromChicago, Illinois
@Xfinity somebody need to get this in order, I’m literally still “waiting on a service representative” after 30 mins, when the one I was just talking to claimed she was putting me on a “brief hold”.
- Beckola (@chgfanclub) reported fromChicago, Illinois
.@Xfinity I pay you $360 a month and my GD cable has gone out in the middle of the day for 3 days. Fix it!
- Art (@ArtDrinksBrews) reported fromChicago, Illinois
Going back to @Xfinity crappy customer service but solid internet. @RCNconnects you people are liars. “1 gig speeds” my cats run faster than your internet.
- White Sox Truther Is Onto Bulls/Bears SZN (@SamR33v3s) reported fromMundelein, Illinois
Xfinity outage, in THIS economy?
- facestabberxoxo (@blaseoncake) reported fromChicago, Illinois
Anyone else experiencing sound issues with their @Xfinity stream app? Has been going on for a few days now.
- ℍ𝕦𝕞𝕒𝕟 (@behumble00007) reported fromVernon Hills, Illinois
@Xfinity @comcast I have received new Modem not able to install it. Need a installation guy visit. Have called CC so many times but no help Account No. 8771101050691712
- Jerrison Ford (@grampuhjerry) reported fromChicago, Illinois
Xfinity sending me an email saying they'll help me with my move. I literally just plugged the cable into the router
- Scott Deady (@scott_deady) reported fromChicago, Illinois
@Xfinity I used to think AT&T was bad.
- Patrice Lovelace-Holiday (@PLovelace2) reported fromChicago, Illinois
I just talked to the nicest customer service rep @Xfinity she was from Alabama worried about snow. Maybe it was a joke.
- Jane Friday (@AllJokerMen) reported fromChicago, Illinois
Uptown Chicago @Xfinity customers….is your internet out, too? Mine has been down since last night.
- cat1554 () (@cat1554official) reported fromChicago, Illinois
Waiting for the day I don't have to worry about my server going down because of Comcast
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Aspen 🐇 (@benimarus8inch) reported
@Lyle2K__ @Leoventura31 @idek_tbh3 If you have Comcast which has Disney Channel. I have Verizon that doesn't have Disney Channel but I know where Disney Channel is but you don't...that's very telling. You literally told me you're clueless. Because what Verzion is known for is phone related issues rather than cable
- 𝕄𝕚𝕔𝕙𝕒𝕖𝕝 (@woodericenmyvns) reported
Hey @comcast @Xfinity @XfinitySupport I have now ordered the XB8 modem 5 times since April and all 5 times I have received an XB7. This is absolutely atrocious customer service. I just don’t understand how you can launch a product and not have the inventory to supply us.
- whorchata (@tomnooksbb2) reported
I just had the WORST customer service from @Xfinity and it ruined my day.
- PaisliePanda (@PaisliePanda) reported
@fredlalas @Xfinity It truly is and she's been pushed around for years - essentially being black listed by the company for her address and stating flat out that they're not going to service unless we go in person. What it do, baby? After 3,000 miles of traveling I can't wait to get this fixed 😎
- Carver Koch (@Carvernicus) reported
@JS_72020 Mixed. I moved and had to switch to WOW/RCN to not pay for a new line. Service has been pretty decent with some periods of VERY slow internet and one or two periods of no internet in just the couple months I’ve used them. Didn’t happen near at the same rate as with Comcast.
- Jay Dilks (@DilksJay) reported
@plantmath1 A better fit would be Comcast. Live TV + whatever anyone wants to layer on top. Never send a truck again to install a box. Customer can go to Wal-Mart at 2 AM and be a customer an hour later. No technician involved.
- Sergio (@Sargis1979) reported
@yogurtboy @Xfinity Paul, I take it you work for Comcast or I mean Xfinity as a network engineer? The difference in speed between IPv4 vs IPv6 is very small. Not everyone uses it, & you're paying $3,600 a yr for internet service LOL. You see where I'm going with this?
- whorchata (@tomnooksbb2) reported
@Xfinity I will call back after work to try and explain again my problem, talking to a supervisor would be ideal
- Roastin’ Bones (@fertile_lover) reported
Sir, I pride myself not only on a strong work ethic but a robust moral compass as well. I can assure you I would never find myself at the employ of a company that throttles connection speeds, and I resent your insinuating Comcast/Xfinity engages in such lecherous behavior.
- Joan fox (@jfpets) reported
@cardseers Hope Comcast does not cut it off w line problems
